Tom Peters' Leadership Thoughts: Listening

This was posted on Guy Kawasaki's blog feed recently. The video is thought provoking. How many of us are guilty of making decisions without fully listening to the problem/issue at hand?

One of the commenters on Guy's blog chimed in; "...the number one sales tool is listening." Something to think about the next time you're getting ready to engage a customer or client...

Filed under  //   2010   april   decisions   guy kawasaki   jason lombard   leadership   listening   small business