You Have to Choose: Teach and Challenge.....or Follow

The process of making things is a funny one. As creatives (entrpreneurs and small business owners fit into this category too), our work is constantly beholden to the opinions of those around us. Yet I think too many time we (myself included) give the onlookers too much power and control. For those of us who create commercially, this means handing over the keys to our customers and clients. If we were to map the spectrum of these relationships, it would likely look something like this:

Remaining at either end of the spectrum is easy. There are consequences, of course, but resolutely refusing to give up any control isn't difficult—it may just result in fewer clients. Conversely, surrenduring all creative license and becoming "the pen" for your client's every creative whim isn't difficult either. The tough part is walking that middle line—listening and absorbing the intent of the client and balancing it with what we know to be the correct decision based on experience, education, intuition, etc.

At the end of the day, you are where you are for a reason. Existential reasoning aside, you were hired for a purpose—likely because you had a skill set that the company needed. Be humble, be teachable, but embrace the knowledge that you posess. Use that knowledge to help educate others and challenge the status quo. The alternative is blindly following; which doesn't really do anyone any good.

Filed under  //   2010   business   challenge   creative   jason lombard   june   process   teaching  

The Paralysis of Ideas (and How to Avoid It)

Let me start by saying that despite what you're probably thinking given the title, I'm not against ideas. It's not a crime to have ideas. Ideas are important—critical, in fact—to business. Being able to rattle off new and innovative ways of looking at things, or being able to brainstorm a new use for your company's widget; those are massive, possibly even game changing ideas. But as noted (and oft quoted) author Seth Godin mentions, ideas are worthless. It's not that they don't have any value per se, it's just that it takes a person with a plan to turn that idea into something that is worthwhile.

In my time working in the trenches, I've seen the same theme emerge over and over again. I still see it today, though from a different perspective (typically as a consultant or hired contractor). In many cases, good people—motivated people—feel compelled or are instructed by managers to come up with ideas on how to solve a specific problem. And unfortunately, it rarely stops there. In an effort to make sure that no stone is left unturned, a brainstorm session is added to make sure that enough ideas have been generated to cover all of the bases. The employee is usually left with a list of ideas, some good, some not so good, to wade through and execute on. This is where I would encourage every manager to hit the pause button.

At the end of the day, the objective isn't to have ideas, right? Ideas by themselves don't pay the bills. The objective is to take those ideas and turn them into something. To achieve a result. Logically, if the budget for the executing on these ideas is a pie chart, the more ideas you add, the fewer resources you have for each idea, right? I've watched way too many companies operate using this type of shotgun approach—committing only a small fraction of their resources to a myriad of projects, none of which ever gain them anything significant.

My challenge to you is to try putting your eggs in one basket. Analyze, strategize—try to determine which idea is going to provide the largest gains (monetarily, market share, etc.—whatever your metric) and fully commit to it. The key is having the discipline to focus your efforts and only execute on the idea that promises the best outcome.

There's another advantage to focusing on a single idea. You're able to avoid what I've termed "The Paralysis of Ideas". This is where an employee, beset with a list of deliverables, is paralyzed into non-action by either an inability to decide where to start, or by the thought that there's another possibility out there that they didn't consider. Both situations are extremely defeating to employee morale and ultimately to the company's bottom line.

In many cases, the only wrong-action is inaction. Mistakes are inevitable, ideas are many.  Trust your own judgment, as well as the judgment of those that you've hired (you hired them for a reason after all). Focus, execute, evaluate. Repeat as often as possible until the desired outcome is achieved.

Have thoughts or comments on this post? Are you struggling with "The Paralysis of Ideas" in your company? Drop me a line in the comments area below. Thanks for reading.

—Jason @ Ideavise

Filed under  //   2010   business   consulting   contractor   execute   ideas   jason lombard   management   marketing   may   paralysis   Seth Godin  

The Myth of Beautiful Website Design | Copyblogger

Great post via copyblogger.com

I was preparing a post on this very topic. I hate being scooped,  but since mine wasn't going to be penned by a contributor to one of the best marketing copywriting sites on the web, I decided that I'd post this one and get back to work. :-)

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This one will probably get me into trouble.

I’ve worked as a graphic designer for over two decades and I’m not supposed to say this stuff. After all, it’s my job to make miracles. To wave my magic design wand and make a business look stronger, smarter, and more powerful than it really is.

Before I start dodging rotten tomatoes, though, I’m going to go ahead and say it out loud.

It’s a smart business move to have a well-designed website.

But good design — even great design — won’t solve all your business problems. Not even close.

Design is not a magic pill

If you don’t have a basic marketing plan in place, design can’t cover that up.

The first question I ask people when we talk about a new project is, “Who are you trying to reach?” It’s shocking how many businesses have put hours of thought into their design without ever considering the most basic of all marketing questions: “Who am I selling to?”

If you’re not clear on who you want to appeal to, the most gorgeous website design in the world won’t help you make sales.

Figure out who you want to reach first, and focus on design after you’ve made that decision. You’ll find your design works a lot better when every color choice and pretty picture is especially made to appeal to the people you want to draw to your business.

Design is not your message

Before you add design into your marketing mix, you have to know what you want to say.

This should be easy for you. After all, you’re reading Copyblogger to learn more about the vital elements of quality content. That’s why it’s strange that there are people out there who think they can rely on their design alone to communicate their message.

Think about it this way: you have a beautiful website. It may stop people in their tracks long enough to want to learn more. That’s great, but if they read on only to discover that you have unfocused or boring content, you will lose them.

Good design may get customers in your door, but great content keeps them from walking right back out again.

When you implement both good design and solid, valuable content, you’ll double the power of either of these elements alone. Don’t rely on design alone to communicate your message.

Design is not about you

Don’t make design decisions based on personal likes or dislikes. Make them based on what appeals to your target market, and the colors and forms that will best communicate your message.

If your target market thinks yellow is an appealing, fresh, happy color that endears them to your services, then it doesn’t matter that yellow is your least favorite color.

When you let your site or materials reflect only your personal tastes, you’re risking your design not resonating at all with the people you want to bring to your business.

Check your ego at the door and think about who you want to sell to.

What are their problems? What colors, shapes and content will appeal to them?

Let those answers inform your decisions far more than what you personally like to look at.

Design won’t work miracles

Don’t expect miracles from your graphic design. It’s definitely a valuable part of creating your business’s image, but it’s not a substitute for a sound marketing strategy.

A great design is a wonderful package for what you have to offer. And packages matter — a lot. But there always has to be something good inside the package.

Do your homework first and start thinking about your design only once you are clear about who you want to reach and what you want to say. This information should influence every design decision you make.

And by considering those two elements first, it’s practically guaranteed that the pretty colors, typefaces, and pictures you choose will reach out and touch the market you’re aiming for.

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Thoughts? Comments? Drop me a line at jason@ideavise.com or jot down a quick comment below.

Thanks for reading.

—Jason @ Ideavise

Filed under  //   2010   business   copywriting   customer   design   jason lombard   marketing   may   message  

Another Post from Seth's Blog: Quid pro quo (Santa math)

Another great post from Seth Godin. I guess it resonates with me because it's so descriptive of why I do what I do. They say that you are happiest in your career when you get paid to do what you'd likely do for free. I know that I speak for the group here at Ideavise when I say that this is clearly the case with us (mainly because it's a tough road trying to get paid to ride bicycles recreationally).

I'd invite you to ponder Seth's little diddy below. And if you're not really enjoying yourself in your profession, maybe it's time to step back and think about what would need to change so that you could. You may find that a few minor changes are all that stands between you and a satisfying professional career where you can't wait to get out of bed in the morning.

Thanks for reading.

—Jason @ Ideavise

 

Walk up to the falafel stand and hand the guy $3. He hands you a falafel, no onions.

This for that.

Something for something.

The time between surrendering the money and getting the sandwich is tiny. You gave him something, you got something. It's simple.

Now, stretch it out a bit. You order dinner in a restaurant. They treat you nicely, the room is beautiful, you enjoy the evening, then you pay the bill. This, pause, pause, pause, that.

Go to law school. Pay a lot of money. Spend a lot of time. Be taught a bunch of things you don't particularly want to know, things you probably don't need. Get a degree with a modicum of scarcity. Pay for a bar review course. Pass the bar. Then you get a job that pays a lot of money.

This, then a multi-year pause, then, in return, that for the next forty years. We call it return on investment.

Online, though, I'm not sure the math is so obvious. You don't write a blog to get gigs. You don't help people out in a forum to build a freelance business. Sure, that might happen, but that's not why you do it. If you are busy calculating quid pro quo, that means your heart isn't in it, and the math won't work out anyway.

Online, the something, the quid, the this, doesn't cost cash. It takes heart and energy and caring, which are scarce but renewable resources. As a result, many people are able to spend them without seeking anything external in return. Even better, the act of generosity, of giving without expectation, makes it easier to do art, to create work that matters on its own.

I think it's more like Santa math. Santa flies around the world, giving stuff away, and for what? He earns gratitude, trust and friendship, that's what. Sure, one day he might decide to license his image or try to sell you something. But right here, right now, gratitude, trust and friendship are plenty. Especially if you enjoy doing what you're doing. Quid, no quo.

 

Filed under  //   2010   april   business   freelance   generosity   jason lombard   marketing   scarcity  

Seth's Blog: Accepting limits

It's absurd to look at a three year old toddler and say, "this kid can't read or do math or even string together a coherent paragraph. He's a dolt and he's never going to amount to anything." No, we don't say that because we know we can teach and motivate and cajole the typical kid to be able to do all of these things.

Why is it okay, then, to look at a teenager and say, "this kid will never be a leader, never run a significant organization, never save a life, never inspire or create..."

Just because it's difficult to grade doesn't mean it shouldn't be taught. 

Never mind a teenager. I think it's wrong to say that about someone who's fifty.

Isn't it absurd to focus so much energy on 'practical' skills that prep someone for a life of following instructions but relentlessly avoid the difficult work necessary to push someone to reinvent themselves into becoming someone who makes a difference?

And isn't it even worse to write off a person or an organization merely because of what they are instead of what they might become?

Personally, I found this to be quite inspiring—as well as a great reminder of the power that each of us have to use our everyday interactions to build and enrich the lives of others.

Filed under  //   2010   april   business   enrich   jason lombard   marketing   relationships   Seth Godin  

Success and Value in the Client Relationship: Are You a Mosquito or a Firefly?

According to the Merriam-Webster dictionary, success is defined as favorable or desired outcome; where value is a relative worth, utility, or importance— though not always monetary in nature. It struck me the other night while thinking about the comparison between success and value that a  business often falls into one of two categories: mosquitoes and fireflies. While it might be oversimplistic to limit all companies to just two categories, read on and see if you agree with my conclusions.

Some mosquitoes feed on nectars, while others feed on proteins and iron in blood. Companies with short-sighted business models that are based solely on sales can be lumped into this category. Since they aren't expending any effort to get to know their clients (or their clients needs), they are free to spend their time following the sweet smells of short-term success just as the mosquito follows carbon dioxide and alcohol signatures of potential feeding targets . In many cases they offer solutions that put their own profitability above the needs of the customer. In short, their "success" is often at the expense of someone else.

Fireflies make a contribution to their surroundings. They have the ability to create an internal chemical reaction called bioluminescence which causes an area of the firefly's abdomen to glow; this light source is used to court potential mates. By emitting a light source in their environment, they are able to find partners to help them achieve success (in this case, by procreating and prolonging the species). When used as a metaphor for business, companies in this category seek to add value to all customer relationships, finding success themselves (which is not always monetary) when others succeed. In some instances, the best example of this success is when the fruits of these efforts yield a productive result for a third party.

Do you seek to contribute and add value to your customer relationships? If so, does that value extend beyond your own bottom line? If we asked five of your customers/clients, what would they say?

Thanks for reading. We invite your feedback in the comments below.

—Jason@Ideavise

Filed under  //   2010   business   customer   environment   jason lombard   march   relationships   success   value  

Your Questions Answered :: How to Start Strong Using Social Media Marketing

Reader Robert Justin writes:

"My wife and I run a small antiques business. We are familiar with Facebook and Twitter, but aren't really sure how they would tie into what we'd call our "marketing strategy". It seems like most people on Twitter just talk about themselves and what they had for breakfast this morning. How are these sites supposed to help us connect with our customers?"

Ideavise Responds:

Robert,

Your question is a good one.

Social marketing is a tool to build a following around your product or service. Like any other tool, it only works well when used, and when used as designed. Too many folks think that social marketing is a silver bullet, when it's actually just a great addition to more traditional marketing avenues. This also brings up another point. Building a web presence in general is not an overnight affair. Like traditional marketing and advertising means, it's about being consistent and gaining people's trust.

I agree with your comment that many social marketing users largely talk about trivial things, like what they had for breakfast that morning. That's a shame, because it diminishes the value for the rest of us who have something valuable to say. I'd suggest that you ignore the trivial comments and use social marketing properly—to focus on connecting with your core audience.

One of the best things about social marketing is the ability to create a dialogue with your customers. No longer is marketing and advertising a one way affair. Places like Facebook and Twitter are great places to start conversations. For example, lets say that you've just attended an estate sale where you were able to procure a few wrist watches which are very rare and highly sought-after. Using social marketing, you would have the ability to announce their impending arrival to your social network—giving them the inside scoop before they even hit your store. Soon, the word gets around that if people sign up for your new arrivals list on Facebook and/or Twitter, then they'll have the inside track when the latest article becomes available. People love that stuff.

(A quick note: I use Facebook and Twitter as the most prolific and obvious example of social media marketing. There are other sites as well, but these two represent a lion's share of the space where most business's are putting their social marketing efforts.)

Here are list of things to do when starting with social marketing:

  • Do set up a Facebook fan page for your business—it's okay to bug your family and friends to be your first fans, but it's also important to grow it from there.
  • Link your resources so that every post is available across all sites (i.e., your blog post would autopost to your Facebook page, Twitter, etc.)
  • Keep your blog posts relevant to your product or services—offer people value, not just noise and the occasional discount.
  • Reach out. Ask your fans/customers what they'd like to see from you and your business? Is there something that you can help them learn? Is there a service that they'd like to see you offer? Chances are that you may never get an answer if you don't ask the question.
As you would expect, there are also a list of things NOT to do with social marketing. For example:

  • Keep it on topic. Don't start a business fan page on Facebook and post about things that could be construed as personal opinion; politics, religion, etc.
  • Don't resort to trivial social marketing posts just because you haven't posted anything for a while. Like personal conversations, it's best only to speak when you have something meaningful to say.
  • Don't respond to flame-baiting, or get embroiled in a web-based argument. If someone is put off by something that you've written or done, offer to take the conversation offline UNLESS the outcome is something that you feel is in every customer's best interests to know. Then address the issue in a public forum where it can be demonstrated that you're going the extra mile to take care of your customer.
Lastly, keep the momentum rolling. Not all of your customers are going to read your blog or visit your Facebook fan page. Use the questions, comments, specials, discounts—all of your web-based marketing content—and aggregate the best, most relevant portions of it into a quarterly email newsletter. Work on building your Facebook fans, but don't ignore your other fans which may be coming in via RSS or email newsletter subscription.

Interested in starting a social marketing effort for your business? Have questions on any of the above? Give Ideavise a call. Our specialty is small business—we know what it's like to work with a limited budget and constrained resources. For a free, no-obligation needs assessment, call us at (719) 355-3579. We'll help you figure out which areas of your business can be improved the most for the least amount of money.

Thanks for reading.

—Jason @ Ideavise

Filed under  //   2010   business   facebook   february   jason lombard   marketing   resources   small business   social media  

"...And Now We'll Open the Floor for Questions"

I get a sense from our customers (and people that we talk with around town), that there are still a lot of unanswered questions regarding digital marketing, web strategy, social media and whether or not it's a good time to be spending money on such things. This is normal. At one point or another, we all have questions about our businesses (whether you own it, or just work in it). It's good to have a network of people that you can rely on to bounce questions and ideas off of.

One of the roles that we routinely fill for our clients is one of advisor or consultant. This service costs money, and can range from a one-time meeting to an ongoing monthly retainer-type agreement. But what if you could ask questions about the process and get a straight answer WITHOUT the cost or structured agreement? Would you do it?

Here's what I'm proposing:

If you have a question about business—specifically something related to design, marketing, technology, brand development, websites, social media, etc., post it in the comments section after this post or on our Ideavise Facebook page. Chances are that you're not the only person wondering, and we'd like to help get those questions answered.

Another thing; we're straight shooters. We've been around the block and we've got a lot of experience. But if we don't know the answer to a particular question, we'll tell you that we don't know and we'll make a few phone calls to try and find out. We know people. Smart people.

In a nutshell, our goal is to help you make infomed decisions about how to market your business. That's what we do.

So let's hear it. What questions can we answer for you?

—Jason @ Ideavise

 

Filed under  //   2010   brand   branding   business   facebook   january   jason lombard   marketing   network   networking   questions   small business   social media   website  

Shut Up About Work Already!

Leaving business conversation at work can be difficult for some of us. We're fortunate in that we love what we do. But in order to build lasting professional relationships, sometimes you need to leave work at the office.

If all you talk about is work—even in semi-professional settings like company dinners, coffee with vendors, etc.— you're neglecting an opportunity to connect with people on a level outside of their profession. Find out what makes them tick—better yet, find out about their interests, hobbies and goals. You just might find a common thread that will strengthen the relationship and give you a leg up on closing the sale.

Who says relationships aren't important in business?

Filed under  //   2010   business   january   jason lombard   relationships  

"Relationships Don't Matter in Business." Wait…What?

Relationships don't matter in business. Or so I was told recently in a conversation which included that; one of the most short-sighted statements ever heard in business. The gist of the exchange was an executive telling a vendor that relationships don't matter in business—that they're immaterial to the process.

What's more likely is that this particular executive doesn't understand HOW to relate to people in business. And since he doesn't understand, he perceives it to be worthless.

If that truly is the view of this particular executive, then he's missed one of the primary purposes of commerce, which is service. The most successful type of service exists when the person providing it truly understands the position and need of the person receiving it. The best way to accomplish this is through communication—forming a relationship.

Our company's relationship with our print rep is a perfect example (shameless plug: Denise Cardona at Printworx in Watsonville, CA). Because of our history (read: relationship), I know that she's willing to do everything within her power to get our projects completed on time and within budget. Consistently, time and time again, she's put herself in a position to serve the needs of our company. And it's because of that relationship that I'm not currently in the market for a print vendor. I'm quite satisfied with the one that I have.

Relationships are foundational for trust, and visa versa. More often than not, companies have options when it comes to clients, vendors and community associations, and we typically gravitate toward sources that we trust. To postulate that relationships don't matter means that no value is placed on service or trust and  that price alone is probably the most important criteria (read our post from December 4th: How to Overpay by Shopping for the Lowest Price). Businesses that shop on price alone will never experience the value that solid, long-term relationships create.

Do business relationships matter to you? Regardless of the answer is yes or no, tell us about it in the comments below.

—Jason @ Ideavise

 

Filed under  //   business   december   relationship   relationships   trust   value